Whether it's a broken button, a previously unseen spot, or color fading, less than perfect results are a problem.
Damage that occurs during the dry cleaning process may stem from the failure of a component part to be dry cleanable or from
the circumstances of use. Regardless, dry cleaning customers need to know who is responsible for damaged items and what recourse
they have to remedy the situation. Managers and counter personnel are instructed that Good customers are worth almost anything
to preserve. Re-cleaning is done without question.
Many customers sometimes have difficulty realizing that a large manufacturer can make mistakes. They feel it is more likely
that the small business, the dry cleaner, would be at fault. The customer also feels that since you had the garment last,
you are at fault. It is our pleasure to go to the Large Retailer or Manufacture on your behalf.
In a perfect world, our customer service representatives would be able to solve all problems with the many means
they have at their disposal.
DRYCLEANER RESPONSIBILITY
Occasionally, damage done in dry cleaning is the responsibility of the drycleaner and not the result of preexisting conditions
or defects. In such cases, we settle the claim promptly and fairly, often using the Fair Claims Guide published by the International Fabricare Institute (IFI)
Garment Care: To protect your garments, we follow the Care Label Instructions on each item we process. To the extent
you desire not to have the Care Label Instructions followed, a "Garment Release" is required and you assume all liability
for the garment. If a Care Label is missing or has been removed from the garment, we will process the garment in accordance
with guidelines for that type of garment established by the International FabriCare Institute. We accept no liability for
garments that have missing or removed Care Labels.
Re-Cleaning: The system is set up to deliver meticulous care for all of your fabrics. If you are not happy with
the service for any reason, we will re-launder your garments without charge.
